Frequently Asked Questions

• Snackative offers you a wide variety of traditional and authentic South Indian snacks and sweets, millet-based products, palm-jaggery products, pickels, health mixes, natural sugar based products and much more to buy and enjoy while being away from you hometown

What is authentic about the sweets and snacks you sell

• Unlike others, we do not manufacture or bulk stock. Any food you buy at Snackative arrives from the respective shop its listed under, carrying the authentic and traditional flavors. Snackative picks and partners with world famous trending shops that have established their authentic taste and legacy for the sweets and snacks they make. Their original packing and labels add to the authenticity

• Snackative delivers to USA, Canada, UK, Europe, Japan, Australia and India

• Offcourse Yes. Snackative offers FREE shipping worldwide on orders 3.1Kg+

• DHL is the preferred shipping service for Snackative for shipment outside of India. Through DHL, we provide end to end shipping and tracking solutions to ensure that the packages reach our customers safe and secure. Snackative customer support will assist you regarding any queries related to your shipment.

• The products are sourced from the local shops only after you place an order. Local shops are notified within 24hrs and the orders are packed and shipped to the Snackative facility. We do the boxing and ship the products to you via DHL. It takes about 3-5 days to process your order and 2-3 days for the DHL delivery. Therefore, your products will arrive in about 5-7 days from the date of placing the order

• Snackative prefers that our customers order and pay through the website. If you find any difficulty in doing so, please contact our customer support on whatsapp at +1 947-205-8626 for assistace. Ordering via phone is currently not available.

• Snackative offers a wide range of combos to choose from. FREE Shipping combo, Millet combo, Traditional combo, Weight based combo and much more. Some of our best selling combo are Murukku shop combo, Premium combo and Krishnaa jalebi combo. Click here to access combos

• Once you place an order, the product is procured from the respective local shop and shipped to customer directly. The product remains in the local shop's original packaging and this will assure that the product is from the shop mentioned on the website

• Yes. Please contact us at +1 947-205-8626, our team is available 24/7 to assist you with any queries

• You got it. Feel free to checkout the ongoing promotions and products on sale

• Yes, we deliver during the lockdown while strictly adhering to the COVID protocols throughout the entire process of packaging and shipping. The product availability might vary though, and Snackative will notify you if a particular product is not available for purchase during the lockdown

• Snackative offers FREE shipping on orders 3.1Kg+ worldwide. For orders below 2Kg, the shipping rates vary by country and is applied at cart based on order weight.

• At Snackative we do not stock any products. All food products are sourced directly from the local shops after an order is placed and the latest manufactured batch of product is shipped to you

• All products listed in the website have a minimum shelve life of 15 days. Feel free to contact the Snackative customer support at +1 947-205-8626 or email us at support@snackative.com for queries regarding shelve life and product expiry.

• Once an order is placed, if due to any reasons it is not available at the local shop then Snackative will contact you immediately via whatsapp as well as mail and let you know. We would also suggest substitute products so that you can either choose one of those or any other products of the same or the lower value. Please note that if the sustitute product that you choose is from a different shop then it will take an additional 2-3 days for your order to reach you.

• Once you place an order you will receive a confirmation email with a link to the order status page. You can easily track your order from the email. You can also contact customer support via WhatsApp at +1 947-205-8626 or email to support@snackative.com

• Snackative is an India based company located in Chennai, India. All our products are sourced from various cities in India and shipped to customer via DHL

• We're sorry to hear that. Please reach out to our customer support via WhatsApp at +1 947-205-8626 or support@snackative.com so that we can assist you further. Meanwhile please checkout the refund policy for further information

• If you need to cancel your order please contact the Snackative customer support via whatsapp at +1 947-205-8626 or email us at support@snackative.com.

• Do not worry in case you have given a wrong address or name in the DHL tracking details, contact the snackative customer support and we will assist you on how to correct the address or name through the DHL customer support

• Kindly expect delays in your order during the COVID lockdown as we find it difficult to source the product within the usual timeline. Our customer support team will keep you informed regarding the delay in your shipment and the order status.

• Snackative accepts bulk orders for you family events like house warming, wedding, birthdays, golu, and many more events. Please contact our customer support via whatsapp at +1 947-205-8626 or email us at support@snackative.com

• We love to onboard your store to our listing and are glad to hear that! Please write to our sales team at sales@snackative.com, or contact via whatsapp at +1 947-205-8626